Outage Information

SESD is committed to providing safe, reliable electric service. We make every effort to ensure your electric supply is well protected, but outages will sometimes happen.

Report an outage in your area

During regular business hours, call 801-465-8020. After hours and on holidays, call 801-465-8053.

Outage Causes & Tips

Key Causes

  • Trees, limbs, or branches knocked down by wind, snow, or ice into power lines
  • Lightning striking a transformer or other electrical facilities
  • Car accidents where utility poles are knocked over or sway enough to knock the lines together and trip off the circuit
  • Equipment overload, especially on hot days when air conditioning usage is high, or during extremely cold weather when electric heaters are turned up throughout the electrical system
  • Digging too close to lines or cutting a line
  • Animals that contact the lines
  • Circuit overloads within your own home - Check your fuses and breakers first. If they continue to trip off, contact a local electrician to handle the problem

Stay Prepared for Outages

To help prepare for a possible outage, put together an outage kit. Your kit should include a flashlight with extra batteries, a battery-operated alarm clock, a manual can opener, a battery-powered radio, bottled water, and non-perishable food items.

What to do when an outage occurs

  • Before contacting SESD, check your breakers or fuse box to determine if the cause of the outage is a blown fuse or tripped breaker. Look for lights at your neighbors' homes to see if they are affected.
  • If it's not a breaker or fuse box, call to report the outage at 801-465-8020. Please call only once to report your outage. The company may request you call again later for outage updates.
  • Turn off all electrical equipment to prevent overloading the circuits in your home and the company's electrical system when power is restored. Most major appliances can be turned off at your breaker box.
  • If your lights are very dim or are unusually bright when the power returns, turn off the power at the breaker or fuse box and call again. There may still be a problem.
  • Be sure to check in on any friends and neighbors who may need extra help.