customer service
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Miscellaneous Service Charges
| Description | Current Charge / Fee |
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| Deposits for all new accounts | |
| | Residential | $ 250.00 |
| | Commercial | $ 250.00 |
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| Temporary Service Connections | |
| | Single Phase | $ 100.00 |
| | Three Phase | <$ 100.00 |
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| Reconnect Fees (non pay accounts) | |
| | Business hours (8:00 A.M. - 3:30 P.M.) | $ 50.00 |
| | After hours | $ 50.00 |
| Accounts disconnected for non-pay may be subject to an increased security deposit. For both Residential and Non-Residential accounts the security deposit may increase up to the highest 3 consecutive months in a 12 month period. |
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| Reconnect Fees (Inactive accounts) | |
| | 2 - 5 years inactive | 1 year customer charge fees |
| | 5 - 10 years inactive | 2 years customer charge fees |
| | 10+ years inactive | Account is considered abandoned. |
| | Re-application may be necessary. Board action on a case by case basis. |
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| Pole cut disconnects | |
| | Business hours (8:00 A.M. - 3:30 P.M.) | $ 85.00 |
| | After hours | $ 100.00 |
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| Meter Connection Fees/New account | $ 20.00 |
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| Shut Off Notice delivery | $25.00 |
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| Annexation Application Fees, Upfront Cost | |
| | Application Processing Fee | $ 500.00 with or without facilities |
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| Line Extension Fees, Upfront Cost | |
| | Processing | $ 200.00 |
| | Subdivision Processing Fee | $ 100.00 per lot |
| | System Connect Fees | See impact fee sheet |
| | Actual Line Extension Cost | |
| | Subdivision Engineering & Overhead | Additional 25% of job cost |
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| Customer requests for service on line extensions | |
| | Ready for requested service | no charge |
| | Not ready for requested service | $ 50.00 per trip |
| | Additional inspections | $ 50.00 per trip |
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| Blue Staking Charges | |
| | Blue Stake requests | no charge |
| | Non-emergency called in as emergency | $ 50.00 per hour |
| | Calls just for speculation | $ 50.00 per hour |
| | Unnecessary additional trips to same address | $ 50.00 per hour |
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| Energy Audit Request/Meter Test Request | |
| | Once in twelve months | no charge |
| | Two or more in twelve months | $ 50.00 each |
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| Meter Tampering Fee | |
| | Tampering Fee | $ 250.00 |
| | Trip Charges (each) | $ 50.00 |
| | Actual KWH usage | |
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| Meter Repairs/Replacement | Actual repair or replacement cost |
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| This information is posted at the SESD office. |
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| The South Utah Valley Electric Service District (SESD) conducted a public hearing Tuesday, January 13, 2009, at the SESD office, 803 North 500 East, Payson, Utah. The Board of Trustees approved adjusting SESD's miscellaneous service charges as listed below. These changes became effective January 20, 2009. |
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Procedures for Delinquent Accounts
- In the event a utility customer becomes past due on their utility account, SESD will send notification of termination on the customers utility bill, which will be due 10 days from the post mark date on the utility bill.
- SESD will deliver a 48 hour final shut off notice to those accounts not paid by the delinquent due date. The customer will be charged a fee for delivery of the notice and will be required to pay all past due. In the event the account has not been paid within 48 hours from the delivery of the notice, the customer's service will be terminated. The customer will then be required to pay the entire balance on their account, the reconnect fee and may be subject to a security deposit.
If the balance cannot be paid, the customer will have the right to a Deferred Payment Agreement, in which the total bill is divided into 6, 9 or 12 monthly installments. They will then be required to pay the first month's installment, the reconnect fee and any other applicable fees at that time by visiting SESD's office.
- In the event service is actually disconnected for non-payment, or crews are dispatched to disconnect service for non-payment, a reconnection fee is hereby imposed, whether or not service is actually disconnected.
- In the event a utility customer becomes past due on their utility account, SESD will send notification of termination on the customers utility bill, which will be due 10 days from the post mark date on the utility bill.
These procedures are in compliance with PSC guidelines.
The South Utah Valley Electric Service District (SESD) conducted a public hearing Tuesday, January 13, 2009, at the SESD office, 803 North 500 East, Payson, Utah. The Board of Trustees approved an addition to our delinquent accounts procedures that include a security deposit charge or an increase in a security deposit charge for accounts that become disconnected for non- pay. These changes became effective January 20, 2009.
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Residential Service Requests
